For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly by calling us at 780-469-4887 or email us at firstname.lastname@example.org.
Q: Which Western Canada Fire & First Aid location should I go to?
Western Canada Fire & First Aid has two locations in Edmonton. The First Aid Training Centre (FATC) hosts all pre hospital care courses: Standard first aid, emergency first aid, standard first aid recertification, health care provider CPR and AED and O2 (oxygen) therapy. We also host the WHMIS, TDG, Confined Space and Ground Disturbance courses at the FATC. All other courses are facilitated at our Industrial Training Centre (ITC). Click here for maps and directions.
Q: What is the difference between Western Canada Fire & First Aid’s powered mobile equipment skilled operator certification and new operator training courses?
The “Skilled Operator Certification” courses are designed for skilled operators with over 100 hours experience on the powered mobile equipment. Operators will have their practical skills evaluated while operating a specific type of lift truck. Upon successfully completing the written and practical evaluation the participant will receive a certification valid for 3 years. The “New Operator Training” courses are designed for new operators who require additional practical time in order to achieve certification. Class sizes are kept small in order to provide new operators with as much practical time possible on several types of lift trucks.
Q: What is OSSA? What courses does OSSA offer?
OSSA stands for the Oil Sands Safety Association. OSSA has certified the following courses: Fall protection, confined space awareness, aerial work platform, fire watch and the regional orientation program. Western Canada Fire & First Aid offers OSSA certified fall protection, confined space and aerial work platform. Please visit the OSSA website to learn more.
Q: Do you teach the Red Cross/St. Johns Ambulance First Aid Course?
No we teach a First Aid course that we developed. Successful candidates will receive a certificate recognized by Alberta Human Resources and Employment, Workplace Health and Safety that is valid for 3 years (Note: Western Canada Fire & First Aid Inc. appears on page 6 of the List of Approved Courses).
Q: Do you offer any train the trainer courses?
At this time we do not offer any train the trainer services, we feel that there is too high a risk that quality of instruction can be diluted. We do provide custom course development services for clients which can include teaching supervisors and evaluators who would be able to train and monitor new operators.
Q: Does Western Canada Fire & First Aid have any offices outside of Edmonton?
At this time we do not have any other offices outside of Edmonton. We are currently looking into expansion and we have the capability to travel in order to meet the training and consulting needs of our clients.
Q: Do your First Aid courses include AED training? (Automated External Defibrillator)
Yes all of our First Aid courses include AED training. We have several models available and we can modify our instruction to orient students to whatever brand of AED that our clients have.
Q: Do I need to take Standard or Emergency First Aid?
This is dependent upon your employer’s or work site requirements. If you can’t get clarity from your employer or if you are looking for employment we recommend that you take the Standard First Aid course to ensure that you are not limited in any way.
Q: Do I qualify to take the Standard First Aid Recertification course?
If you have an unexpired Standard First Aid certificate you can take the one day Recertification course, you must show the instructor your current card.
Q: Can I take your Standard First Aid Recertification course if I received my current certification from another organization?
Yes, if your current certification came from an organization that is listed on the Alberta Government – Human Resources and Employment Workplace Health & Safety Approved First Aid Agencies you can take our Recertification course.
Q: How long are your certificates valid?
All of our certificates are valid for 3 years with two exceptions. Health Care Provider CPR (now called Basic Life Support or BLS) is valid for 1 year and fit tests are valid for two years unless there are significant facial changes.
Q: Is a driver’s license required to take a Powered Mobile Equipment course?
We do not require students to have a driver’s license. Prospective students should be aware that companies can make it a policy that anyone operating their equipment or equipment on their site must have a driver’s license.
Q: What are the footwear requirements for powered mobile equipment courses?
Closed toe shoes must be worn. Steel toe boots are recommended but not required.